Denuncia acerca de webhost4life.com

ESTA ES UNA EMPRESA EN ESTADOS UNIDOS QUE ME HA DADO MUCHOS PROBLEMAS, PUBLICO ESTO PARA PREVENIR A TODAS LAS PERSONAS FUERA DE ESE PAIS PARA QUE ESTEN ALERTAS YA QUE ELLOS COMO SABEN QUE ESTAMOS FUERA NO SE PREOCUPAN DE SU SERVICIO... Y ASI HE PERDIDO DEMASIADO DINERO....

WEDNESDAY 06/09/2010...
Chat InformationYou are now chatting with 'Gladis Stone'
Gladis Stone: Hi Aleks. My name is Gladis Stone, how are you today?
aleks morales: Gladis my web is DOWN ########.co.cr
Gladis Stone: I apologize for any inconvenience this has caused you.
Gladis Stone: May I place you on hold while I review your account and get back to you within 4 or 5 minutes? [LOOK THIS IS THE SECOND A DEFAULT ANSWER... YOU WILL SEE IT A LOT OF TIMES!!!!]
Gladis Stone: Thank you for holding.
Gladis Stone: I have checked the website at: #########.co.cr and I was able to access it without any issues.
Gladis Stone: Could you please check it once again from your end after clearing the browser cache and cookies?
Gladis Stone: Is there anything else I can assist you with today? [LOOK THIS A DEFAULT ANSWER... YOU WILL SEE IT A LOT OF TIMES!!!!]
aleks morales: let me check
Gladis Stone: Okay.
aleks morales: it says You are not authorized to view this page The Web server you are attempting to reach has a list of IP addresses that are not allowed to access the Web site, and the IP address of your browsing computer is on this list.
Gladis Stone: Currently, we are ware of the issue that you are experiencing with your website.
Gladis Stone: Hence, you are unable to access the website.
Gladis Stone: However, our engineers are working on the issue.
Gladis Stone: Once the issue resolved, you will be able to access the website without any issues.
aleks morales: no no no no
aleks morales: I have posted some ticket and I do not get answers from them
aleks morales: look at my hosting ID li#####
aleks morales: there is a ticket with a couple days and i have not answers from them
aleks morales: if you do not fix NOW I will move my 50 websites that I have in this moment with your company to another hoster
Gladis Stone: Our records show that we have an open ticket #7133208 regarding slowness while accessing the URL issue in the account '########'.
Gladis Stone: However, one of our senior engineers is working on it.
Gladis Stone: Once the issue resolved, you will receive the resolution from them.
aleks morales: TWO DAYS to answer a ticket
aleks morales: I DO NOT HAVE SO MUCH TIME TO WAIT A SIMPLE ANSWER
aleks morales: YOU HAVE TO REFUND ME MONEY
aleks morales: YOU ARE THE WORSE HOSTING COMPANY
aleks morales: YOU KNOW I A GONNA MAKE A WEBPAGE TALKING ABOUT THIS THAT YOU DO NOT TAKE CARE OF YOURS CUSTOMERS
Gladis Stone: We can understand your frustration. However, I will update that ticket with the information that you have provided.
aleks morales: I HAVE BEEN WAITING FOR A GOOD SERVICE BUT NO
Gladis Stone: One of our engineers will contact you with the resolution soon.
aleks morales: NO I NEED AND ANSWER RIIIIIIIIIIIIIIIIIIIIIGHT NOOOOOOOOOOOOOOOOOOOOOWWWWWWWWWWWWWWWWWWWWW
aleks morales: PLEASE I NEED YOU TO REFUND MY MONEY
aleks morales: how is it possible that my OWN WEB PAGE IS DOOOOOOOOOOOOOOWWWWWWWWNNNNNNNNNNNNNNNNNNNNNNNNN
Gladis Stone: I will personally ask our engineers to resolve your issue soon.
aleks morales: AND YOU SAY JUST.... WAIT... OUR STUPID ENGINEERSSSSS WILL ANSWER IN ONE WEEK???????
Gladis Stone: However, you will receive the resolution from our customer soon.
Gladis Stone: Sorry for typo.
aleks morales: NO I NEED THIS NOOOOOOOOOOOWWWWWWWWWWWWWWWWWWWWW
Gladis Stone: However, you will receive the resolution from our engineers soon.
aleks morales: I WILL COPY ALL THIS STUPID CHAT AND PASTE IT INTO ALL WEBS REFERING TO HOSTING
aleks morales: IF I LOST MY CUSTOMERS YOU WILL TOO
Gladis Stone: We can understand your frustration. Since I have updated the ticket with the information now, you will receive the resolution soon.
aleks morales: YOU DO NOT UNDERSTAND... I HAVE LIKE THREE MONTHS IN PROBLEMS WITH MY CUSTOMERS BECAUSE OF YOU
aleks morales: I HAVE LOST ALMOST 13 OF MY BIG ACCOUNTS
aleks morales: BECAUSE OF YOU
aleks morales: AND I HAVE TO WAIT??? I NEED A CHAT WITH A SUPERVISOR PLEASE
Gladis Stone: Please hold on for a moment while I see if my supervisor is available.
aleks morales: ok
Gladis Stone: I appreciate your patience. I am researching on the issue but I will return in 4-5 minutes with some more information.
aleks morales: i will be here all day waiting
Gladis Stone: Thank you for holding.
Gladis Stone: I'm sorry, my supervisor is not available right now. He is assisting another customer.
aleks morales: another customer like this that I have a lot of problems???????????????
aleks morales: GREAT... LOOK THIS PEOPLE... WEBHOST4LIFE.COM CANNOT RESOLVE YOUR ISSUES.... SUPERVISOR IS WITH OTHER CUSTOMERS BUT NOT WITH YOU....
Gladis Stone: Yes.
aleks morales: WEBHOST4LIFE.COM CANNOT HOST YOUR WEBSITE BECAUSE THEY HAS A LOT OF PROBLEMS AND YOUR COMPANY WILL LOST MONEY INTO THIS HOSTER
aleks morales: PLEASE DO NOT BUY ANY HOSTING HERE
aleks morales: THERE ARE NO ANSWER FROM TECH SUPPORT
aleks morales: LOOK INTO THIS CHAT... POOR SERVICE!!!!!
aleks morales: GLADIS I WILL PUBLISH THIS CHAT...
Gladis Stone: I have noticed that this ticket is escalated to higher technical skilled specialists.
aleks morales: NO I NEED ANSWERS RIGHT NOW
aleks morales: MY WEBSITE IS DOWN LIKE 20 TIMES AT DAY
aleks morales: I HAVE POSTED HUNDREDS TICKETS I GOT NO ANSWERS FROM YOU
Gladis Stone: I can understand your frustration. I have asked senior technical specialist to have look on your issue.
aleks morales: PEOPLE IF YOU LOOK AT THIS CHAT GLADIS HAS MENTION THIS I can understand your frustration. I have asked senior technical specialist to have look on your issue. LIKE 4 TIMES... IS THAT A GOOD TECH SUPPORT?
aleks morales: I HAVE LIKE ONE HOUR JUST TODAY TRYING TO GET AN ANSWER... AND I JUST GOT THAT ANSWER
aleks morales: GREAT GLADIS
aleks morales: CAN I TALK WITH SUPERVISOR NOW?
Gladis Stone: I am going to transfer this chat session to my supervisor. Please hold on.
Gladis Stone: Hello Aleks, This is Adam Tucker.
Gladis Stone: I have checked the issue that you are experiencing and issue is escalated and given higher priority to it.
aleks morales: ok Adam I have some issues with you
Gladis Stone: Since we do not have access to the tools to resolve the issue, we need to escalate the issue to our technical specialists.
aleks morales: my website#######.co.cr is getting down like 20 times at day how is it possible???
aleks morales: i have posted tickets into my hostings... but I got no answers from you
aleks morales: how yo can tell me that is a good service
aleks morales: THIS CHAT IS FOR SUPPORT AND YOU SAY... Since we do not have access to the tools to resolve the issue, we need to escalate the issue to our technical specialists
aleks morales: SPECIALIST TAKES 3 OR 4 DAYS TO RESOLVE A REDIRECT PROBLEM...?
aleks morales: I HAVE LOST 13 OF MY CUSTOMERS
aleks morales: HOW CAN YOU EXPLAIN THAT
aleks morales: SINCE YOU MOVE TO THIS NEW PLATFORM I JUST HAVE PROBLEMS PROBLEMS PROBLEMS
aleks morales: I GUESS... YOU WILL ANSWER NOW... SORRY ABOUT ANY INCOVENIENCE...
Gladis Stone: I can understand your frustration. Since we are experiencing an issue with the server, you were unable to access the website.
Gladis Stone: Our engineering team is working on it.
Gladis Stone: We apologize for any inconvenience this has caused you.
Gladis Stone: I have noticed we have now resolved the ticket #7133208.
aleks morales: YOU SEE PEOPLE... NEITHER A SUPERVISOR CAN RESOLVE YOUR PROBLEMS.... SO BE AWARE THAT WEBSHOT4LIFE.COM IS NOT THE COMPANY YOU NEED... I HAVE TO MOVE MY 50 CUSTOMER TO ANOTHER HOSTING BECAUSE THIS COMPANY IS NOT ABLE TO SUPPORT YOUR WEBSITE
Gladis Stone: Could you please check the website now?
aleks morales: OK... WHAT ABOUT THE OTHERS???
aleks morales: CAN YOU TELL ME WHY MY WEBSITE IS DOWN ALL DAY
Gladis Stone: Since we are experiencing an issue with the server, it is affecting website to go down.
aleks morales: BUT YOU HAVE THIS ISSUE SINCE A MONTH AGO!!!!!
aleks morales: HOW IS IT POSSIBLE A HOSTING COMPANY CANNOT RESOLVE THEIR OWN ISSUES!!!!!!
Gladis Stone: Our engineering team is aware of the problem and working towards a resolution as soon as possible.
aleks morales: HOW YOU GUARANTEE THIS IS NOT GOING TO HAPPEN TO YOUR CUSTOMERS
aleks morales: SOON AS POSSIBLE... LIKE A MONTH LATER!!!!! WOW IT IS SO SOON!!!!!!!!!
Gladis Stone: We are in the process of migrating the accounts to new platform and once it is completed, you won't experience any issue.
aleks morales: WELL PEOPLE I HAVE TO GO... BUT AS YOU CAN SEE... WEBHOST4LIFE.COM AS ALWAYS NOT RESOLVE MY ISSUES.... BE AWARE AND LOOK FOR ANOTHER HOSTER... IN THIS COMPANY YOU WILL LOST MONEY, PATIENCE AND THE MOST IMPORTANT THING... CUSTOMERS!!!!!!!
aleks morales: BE AWARE THAT THIS IS A REAL CHAT WITH WH4L.COM SUPPORT... BUT NEITHER SUPERVISOR CAN RESOLVE YOUR ISSUES
aleks morales: ABOUT We are in the process of migrating the accounts to new platform and once it is completed, you won't experience any issue. THEY MADE THIS FROM JANUARY NOW IS JUNE.... SIX MONTH OF ISSUES...
Gladis Stone: As I told earlier, we can understand your frustration and our engineering team is working on global fix.
aleks morales: WEBHOST4LIFE.COM IS THE WORST HOSTING COMPANY WHRE YOU CANNOT HAVE YOUR WEBSITE
aleks morales: I GOT THIS MESSAGE As I told earlier, we can understand your frustration and our engineering team is working on global fix. LIKE 6 TIMES INTO THIS CHAT...
Gladis Stone: We are extremely sorry for the inconvenience this has caused.

 

Por curiosidad, ¿Que plan tienes contratado con ellos y cuanto estás pagando?

 

Webhost4life.com no sirve...

Tengo ocho servidores contratados con ellos por el momento los cuales ya estoy descartando y pasandome para otros servers, los planes son el Basic y Advanced y uno en linux.

 

Ojo que la señora esta se llama Stone. No debe de ser una casualidad. No la veo moverse de sus posiciones ni un ápice.

Esto es lo que pasa con las "grandes empresas" o que se creen grandes: sus servicios de atención al cliente te meten en un diálogo de besugos... Ellos lo llaman "excelencia", "calidad de servicio" y otras lindezas. Yo prefiero no decir como llamaría a este tipo de atención al cliente para que no me metan asteriscos en el mensaje.

 

Ok, ven lo que les digo... fuera de Estados Unidos ellos no pueden ayudarte...

[P07148214000000000] Need a Call Back
Friday, June 11, 2010 2:37 PM
From:
"support at webhost4life-inc.com"
To:
gmmcostarica at yahoo.com

Hello Aleks,

I am contacting you in regards to your support ticket, #7148214. You had requested a call back from a supervisor, unfortunately we are unable to do so as the number you provided is international. One of our technicians has looked into the error logs for your website and noticed there was an error within the configuration.php file in your account. The technician corrected there error and now it appears your site loads without issue. Please double check this from your end and if you need to contact a supervisor you can call our support line and request to speak with a supervisor or request to speak to me by name.

Thank you,
Matthew V.
Operations Lead.

 

esta es la segunda parte de la historia...

FRIDAY 06/11/2010...

Chat InformationThank you for contacting support. Please be prepared to answer your Security Question when we begin chatting. To enhance our security

protocols, we'll need you to provide the answer to your Security Question at the beginning of our conversation. If you have not yet set your Security

Question and Answer, please log into your account now to set it up. Thank you. Please hold for the next available operator to respond.

Chat InformationYou are now chatting with 'Preston Sanders'
Preston Sanders: Hi Aleks. My name is Preston, how are you today?
Preston Sanders: How can I help you today?
aleks: hi
aleks: preston i cannot access to #######.com
aleks: and emails from this domain are not available
aleks: what is happening
aleks: heelllooooooooooooooooooooooooooooooooooooooooooo
Preston Sanders: I apologize for any inconvenience this has caused you. [LOOK THE SAME DEFAULT ANSWER... ]
Preston Sanders: May I place you on hold for 4 to 5 minutes while I review your account? [AGAIN...]
aleks: ok
Preston Sanders: Thank you for your patience. I am still looking into your issue. Can you please hold for another 2 to 3 minutes? [LOOK THIS A DEFAULT

ANSWER... YOU WILL SEE IT A LOT OF TIMES!!!!]
Preston Sanders: Thank you for holding.
aleks: ok
Preston Sanders: I'm sorry, in order to assist you, I am going to have to ask a member of our team who specializes in this issue to take care of this for

you. [AFTER 15 MINUTES... THEY ALWAYS SAY THE SAME...]
Preston Sanders: You should be hearing from this specialist soon. You can monitor the ticket activity at:
Preston Sanders: members.webhost4life.com/member/sconsole/
aleks: I need and answer here... not by ticket because you never answer ticket and you told me you are going to call and nothing
aleks: no no no
aleks: I need my website down NOOOOOWWWWWWWWWWWWWWW
aleks: ok look preston this I am going to publish this chat into hosting websites references about the bad service of your company
aleks: as you can fix this problem
aleks: this is the third site I report this week and you cannot put it online
aleks: how a hosting company has many problems
Preston Sanders: I'm sorry, this issue needs to be addressed by our specialists. I need to create a ticket in this regard.
aleks: I GUESS YOUR NEXT MESSAGE WILL BE... "I apologize for any inconvenience this has caused you."
aleks: NO I NEED MY WEBSITE NOOOOOWW
Preston Sanders: I will provide high priority to the ticket so that it can be resolved as soon as possible.
aleks: YOUR SPECIALIST TAKES ONE WEEK TO SAY NOTHING
aleks: OK PEOPLEO WHO READS THIS CHAT... BE AWARE AGAING OF THIS SERVICE OF WEBHOST4LIFE.COM DO NOT BUY ANY HOSTING IN THIS COMPANY BECAUSE THEY CANNOT

RESOLVE YOUR TROUBLES
aleks: IN THE OTHER CHAT THEY SAY THEY CALL ME LATER... BUT TWO DAYS AFTER I AM WAITING THAT CALL
Preston Sanders: We do understand the importance of your business to you, and we sincerely apologize for not being able to provide you with the solution on

time.
aleks: IF YOU UNDERSTAND THE IMPORTANCE MY WEBSITE WOULD NOT BE OFFLINE
aleks: IT HAS ONE WEEK DOWN
aleks: AND YOU HAVE NOTHING TO DO
aleks: OK PRESTON CAN YOU TELL ME WHY YOU CANNOT HELP ME NOW?
Preston Sanders: I'm sorry, this issue needs to be addressed by our specialists.
aleks: CHECK THIS OTHER DOMAIN HOSTED WITH YOU ########CR.COM EMAILS ARE NOT WORKING....
aleks: NO I NEED A SUPERVISOR
aleks: PLEASE I NEED A SUPERVISOR INTO THIS
aleks: I DO NOT NEED MORE "I AM SORRY" I NEED SOLUTIONS THAT WEBHOST4LIFE.COM DOES NOT HAVE FOR YOUR CUSTOMERS
Preston Sanders: You can call and talk to our supervisor at 888-306-3780
aleks: I NEED INMEDIATE ANSWERS
aleks: NO CALL ME
aleks: I WILL NOT LOST ANY MORE MONEY
aleks: +506 #######
Preston Sanders: Okay.
Preston Sanders: I will create a call back ticket and forward it to our supervisor.
aleks: PEOPLE... I HAVE LOST A LOT OF MONEY WITH WEBHOST4LIFE.COM THIS IS A REAL CHAT WITH PEOPLE OF WH4L.COM CHAT SUPPPORT
aleks: AND THEY ALWAYS SAY THE SAME... CANNOT RESOLVE YOUR ISSUES...
aleks: THEY "SEND" THIS TO A SPECIALIST AND THERE NO WAY TO FIX THE PROBLEM
aleks: I HAVE LOST MANY CUSTOMERS
aleks: IT REPRESENTS LIKE $50,000 AT YEAR FOR MY COMPANY
aleks: AND WEBHOST4LIFE.COM DOESN'T MATTER
aleks: JUST APOLOGIZE
aleks: BUT NOT TAKES ACTIONS TO RESOLVE ISSUES
Preston Sanders: I apologize for any inconvenience this has caused you.
aleks: YOU SEE THIS APOLOGIZE IS THE 3 TIME
aleks: BUT NOT AN ANSWER
aleks: PRESTON CALL ME NOW
aleks: PRESTON I WILL MAKE A WEBPAGE TALKING ABOUT THE BAD SERVICE OF WEBHOST4LIFE.COM... IF I LOST CUSTOMERS YOU TOO
Preston Sanders: I will not be able to call, Aleks. I have forwarded the issue to our supervisor. You should be hearing from them very soon.
aleks: I WILL PUBLISH THIS CHAT INTO ALL WEBSITES REFERENCE A HOSTERS
aleks: YOU WILL KNOW ABOUT ME
aleks: NO YOU SAY THAT LAST TUESDAY...
aleks: I AM HERE WAITING FOR THAT CALL

Chat Information

Chat session has ended. < WITHOUT ANY ISSUE RESOLVED THEY JUST FINISH THIS CHAT.

 

Intermittent 403.6 Error Messages - Impacting some customers

Our Engineering team is currently aware of an issue causing intermittent 403.6 errors to be displayed on a small subset of sites that we host. The errors indicate “The IP address from which you are browsing is not permitted to access the requested Web site” but despite the indication in that error, this is not a case of your specific IP address being blocked.

We are experiencing some server-side issues that are causing this error to be displayed and our engineers are working on a long-term permanent fix to the problem. In the meantime, you should be aware that we do have automated monitoring in place from two different sources that are both configured to fix this error when it occurs. This means that the error will most likely be fixed without any direct intervention from support.

We apologize for the inconvenience this issue has caused. YA ESTOY HARTO DE ESTA FRASE....

 

Ocho servidores u ocho planes de hosting compartido?

 

Yo tengo la misma pregunta que ideasmultiples, apuesto a que son planes de hosting.

 

Hola,

Lamento lo te esta pasando contigo, hoy entre a esa web y no veo donde dicen que venden servidores, lo mejor que puedes hacer es buscarte otro proveedor de hosting y migrar tus cuentas.

De donde sale eso de :

 

Me da que se refiere a hosting